topic Re: esim activation in Get Support

esim activation

SilpaA — Thu, 12 Sep 2024 19:43:37 GMT

I need to activate my new phone with an existing esim and have my number transferred to the e-sim. how do i do this?

Re: esim activation

softech — Thu, 12 Sep 2024 14:20:49 GMT

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: esim activation

SilpaA — Thu, 12 Sep 2024 15:19:41 GMT

Sorry i got the question wrong I need to activate my new phone so that the iccid number can be transferred to the esim.

Re: esim activation

hTideGnow — Thu, 12 Sep 2024 16:07:17 GMT

@SilpaA wrote:
Sorry i got the question wrong I need to activate my new phone so that the iccid number can be transferred to the esim.

HI @SilpaA

if you have a new phone and need esim working there, then just get download the PM app and installed a new esim on the new phone. There is nothing else need to transferred over