topic Re: Data usage incorrect in Get Support

Data usage incorrect

Dan130 — Wed, 11 Sep 2024 04:52:42 GMT

Hi,

It's been 3 days since the start of the billing cycle and the self serve portal says I already used up all my data. The usage tracker ony phone is set up to match the billing cycle and it shows much less and the usage history from self serve portal also doesn't add up to that amount. This must be wrong. Can somebody check?

Re: Data usage incorrect

computergeek541 — Wed, 11 Sep 2024 04:53:39 GMT

@Dan130 wrote:
It's been 3 days since the start of the billing cycle and the self serve portal says I already used up all my data. The usage tracker ony phone is set up to match the billing cycle and it shows much less and the usage history from self serve portal also doesn't add up to that amount. This must be wrong. Can somebody check?

This may be an issue with the website showing updating and cached information. If you're using the self serve website, log back in but using your web browser in incognito/privacy mode.

Re: Data usage incorrect

Dan130 — Wed, 11 Sep 2024 11:59:59 GMT

I've tried incognito mode. I've also received a sms from public mobile saying that I've used 95% of my data.

Re: Data usage incorrect

Dunkman — Wed, 11 Sep 2024 13:40:52 GMT

@Dan130

The data tracker is usually fairly accurate. Which plan are you on? If on the grandfathered $15 plan with 250 mb data, you can use that up fairly quickly.

If you do believe that the data usage is inaccurate, you can contact customer service agent to double check. Click on the chat icon on the right lower corner of website. Then follow prompts to submit a ticket for CSA help.

Re: Data usage incorrect

Dan130 — Thu, 12 Sep 2024 01:37:15 GMT

Indeed it was incorrect. The system corrected itself today automatically.