topic Re: Eversafe ID in Get Support

Eversafe ID

MeganJudith — Tue, 09 Jan 2024 15:27:13 GMT

Hi,

I just changed my phone number and it says my new number is already in use for an Eversafe ID? How do I fix this?

Re: Eversafe ID

softech — Tue, 09 Jan 2024 15:19:21 GMT

first, try to login My Account using email to receive 2FA

On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Once you logged in, go to Profile page, click Manage EverSafe ID and then update the phone number

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Eversafe ID

MeganJudith — Tue, 09 Jan 2024 15:22:46 GMT

Thank you but I tried this already and this is what I end up with.

Re: Eversafe ID

softech — Tue, 09 Jan 2024 15:28:54 GMT

HI @MeganJudith

and the new number is working? You can receive incoming calls with that new number?

is that a number you ported in or a new number you picked from the pool PM provided?

either way , I think you need to get PM support involved and investigate or have them to updated from their side. Please submit ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Eversafe ID

hTideGnow — Tue, 09 Jan 2024 15:29:55 GMT

HI @MeganJudith

if you cannot update it, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Eversafe ID

MeganJudith — Tue, 09 Jan 2024 15:34:15 GMT

Thank you I’ll submit a ticket. And yeah everything else works just can’t add it to Eversafe ID.

Re: Eversafe ID

calvinkcheng — Sat, 02 Mar 2024 18:02:59 GMT

They definitely need to figure out an alternative for this SMS code to login. People changing over or activating accounts will undoubtedly have issues with sending/receiving messages and phone numbers. Not having support for this and port authorizations is a major oversight.

Re: Eversafe ID

nickname360 — Thu, 12 Sep 2024 01:34:50 GMT

there is no choose Send email option .