topic Re: Payment issues in Get Support

Payment issues

Madeline4 — Wed, 11 Sep 2024 23:38:01 GMT

Hi. I have been trying to login to my account and pay my bill for the last three days but have been unable to. As a result my account is on hold or something like that. I need help getting back in and resolving

Re: Payment issues

Sansan — Wed, 11 Sep 2024 23:56:20 GMT

@Madeline4 hi, can you use the 'forget password option to reset your account?

You can also purchase Public Mobile Vouchers from a gas station and load to your account by calling *611 or from another phone 1855 4public.

If you still cannot log into your account, use the below link to get help unlocking it from a Public Mobile agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issues

Handy1 — Wed, 11 Sep 2024 23:58:01 GMT

@Madeline4 Might be quicker to go to shoppers drug mart and buy payment voucher and load it *611 to resume services right away . And then you should get code sent to your phone to log in , but also is you see option that says “didn’t get code “ tap it it may give you option to send code to email instead