topic SMS issues in Get Support

SMS issues

zdusty — Wed, 11 Sep 2024 22:55:03 GMT

We had SMS to foward messages to our email and now we c an't seem to get SMS on messages app on A03s. I can't tell from our Usage on our account if we've run out? I've cleared the Cache but otherwise am at a loss. It sends as MMS and we never receive it in our email.

Re: SMS issues

softech — Wed, 11 Sep 2024 23:15:30 GMT

@zdusty

so, basically is sending out MMS no longer working. Try delete the current APN profile. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: SMS issues

computergeek541 — Thu, 12 Sep 2024 03:31:10 GMT

@Meow wrote:
SMS are unlimited so you cannot 'run out of it'. You could run out of data if you use 3rd party app to handle SMS/MMS for you.

A customer running out of data wouldn't cause SMS or MMS to fail, regardless of the app being used. If a standard internet connection is required to send the message, that isn't actually SMS or MMS.