topic self serve account has been locked out since July/24 in Get Support

self serve account has been locked out since July/24

Bella01 — Wed, 11 Sep 2024 19:39:52 GMT

I was locked out of my self serve account back in July, I think, and have not been able to access it since. I need to change the expiry date on my visa so my payments can come out automatically. Please tell me how to contact someone at PM and what information they will need to have them unlock my account. Thank you, Donna

Re: self serve account has been locked out since July/24

Terryscell — Wed, 11 Sep 2024 19:55:04 GMT

Have you tried "Forgot Password?"

Or, set up a ticket for customer service.

Re: self serve account has been locked out since July/24

Bella01 — Wed, 11 Sep 2024 20:19:39 GMT

the forgot password did not work. Can you tell me how to contact customer service through my Community account. Thanks

Re: self serve account has been locked out since July/24

EB0 — Wed, 11 Sep 2024 20:35:57 GMT

@Bella01

To contact support,

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437