topic Add on in USA not working (again)🤷‍♂️ in Get Support

Add on in USA not working (again)🤷‍♂️

Redfisher1 — Wed, 11 Sep 2024 14:28:25 GMT

Just dropped down into the USA and … my Add on package of talk/text and data is not working properly. I can make calls but no data and texts limited to non Messenger ones. This happened last time here too. (Worked fine the first time)

I have rebooted phone, turned cellular data one and off etc. No success.

Back in Canada for 1 day then heading back to US. Really want my plan to work or if not I will have to buy a US plan from somewhere else

very frustrating.

Re: Add on in USA not working (again)🤷‍♂️

hairbag1 — Wed, 11 Sep 2024 14:30:03 GMT

@Redfisher1

try selecting either T-Mobile OR AT&T...whichever works best in your case.

Re: Add on in USA not working (again)🤷‍♂️

Phil_Adelphus — Wed, 11 Sep 2024 14:37:27 GMT

@Redfisher1 If your phone is on 5G change it to 4G/LTE.

Re: Add on in USA not working (again)🤷‍♂️

Redfisher1 — Wed, 11 Sep 2024 14:46:23 GMT

Didn’t make any difference. Tried that.

Re: Add on in USA not working (again)🤷‍♂️

Redfisher1 — Wed, 11 Sep 2024 14:47:20 GMT

Not certain how to do that. It worked fine the first time this year that I used it. Nothing changed on my phone.

Re: Add on in USA not working (again)🤷‍♂️

Meow — Wed, 11 Sep 2024 15:40:42 GMT

@Redfisher1 wrote:
Not certain how to do that. It worked fine the first time this year that I used it. Nothing changed on my phone.

Go to phone settings and find where it says service provider or similar. There should be an option to select xG.

Re: Add on in USA not working (again)🤷‍♂️

Redfisher1 — Wed, 11 Sep 2024 17:49:36 GMT

My issue is not speed, mine is that it simply does not work at all. I can’t even check my email. Texting almost impossible and sone phone calls work going out.

I know my phone is good so it’s something in the Add-on process. Really hope that someone actually knows what is wrong as the last time this happened I got lots of tips but nothing worked.

Re: Add on in USA not working (again)🤷‍♂️

Phil_Adelphus — Wed, 11 Sep 2024 18:00:45 GMT

@Redfisher1 It's not because of the speed, it's because roaming on 5G doesn't always work, especially on AT&T, hence you are more likely to be able to connect if you use 4G/LTE. If an iPhone then it's Settings - Cellular - Cellular Data Options - Voice and Data and select LTE. If an Android it should be a similar path, something like Settings - Wireless & Networks - Mobile Network - Preferred Network Mode.

Re: Add on in USA not working (again)🤷‍♂️

Redfisher1 — Thu, 12 Sep 2024 11:36:04 GMT

Thankyou for your explanation. I am

crossing back down into the US today and will try it. Sounds promising. I will let you know if it works (assuming it does and I have data😎)

thanks