topic Re: SIM Delivery in Get Support

SIM Delivery

Aref — Wed, 11 Sep 2024 02:46:00 GMT

My SIM Delivery date was today. But it did not arrive.

Re: SIM Delivery

cellphoneuser1 — Wed, 11 Sep 2024 02:18:46 GMT

@Aref wrote:
My SIM Delivery date was today. But it did not arrive.

When was the SIM card ordered? Public Mobile says 10 business days for delivery. Public Mobile sends it by the Canada Post mail systrem.

Re: SIM Delivery

EB0 — Wed, 11 Sep 2024 02:41:26 GMT

@Aref

Normally, SIM delivery takes 2 weeks, some customers have received their SIM after 3-4 week

if it’s more than 2 weeks you can contact CSA by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Delivery

szu — Wed, 11 Sep 2024 14:22:52 GMT

@Aref

As mentioned, it will take up to 10 business days to arrive.

If more than 10 business days, you can contact customer service agent.

If you need service right away, you could purchase a physical SIM card at a corporate Telus or Koodo store. Amazon also does offer Prime shipping of SIM cards, Keep the receipt and see whether customer service agent will reimburse you for the purchase. YMMV.

Re: SIM Delivery

Aref — Wed, 18 Sep 2024 21:43:00 GMT

I purchased 18 days ago!!

Return my money back!

My wife and I purchased together but nothing received!

You wasted our time, i could buy another sim card with same price another places!!

Re: SIM Delivery

computergeek541 — Wed, 18 Sep 2024 23:22:04 GMT

Re: SIM Delivery

Aref — Thu, 19 Sep 2024 14:24:04 GMT

What about the money that I paid for sim card when I subscribe the application??
Will they give that as a credit in my account?

Re: SIM Delivery

hTideGnow — Thu, 19 Sep 2024 14:51:36 GMT

HI @Aref we are just customers like you and we cannot say for sure. But from my previous experience, support agent might be able to provide you the credit. So, just ask.

if you have not done so, please message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437