topic Re: No service in Get Support

No service

JennMac — Mon, 09 Sep 2024 21:57:44 GMT

I haven't had service for 2 days now. No single since yesterday morning. Anyone else having issues.

Re: No service

CS_Agent — Mon, 09 Sep 2024 22:26:22 GMT

Hello!
Thank you for letting us know!
I am really sorry that you have entered this situation!
We understand that it is really important to have services.
In order to check if there is a known issue, could you please provide me with your location?
Or, could you please provide me with your phone number and email address?
I look forward to your reply
Kind regards, Ioana PM team

Re: No service

CS_Agent — Tue, 10 Sep 2024 23:15:46 GMT

Hello again,

I hope you're doing very well!

I wanted to follow up on your case, and check with you if you still need our assistance.

If a response is not given within 24h, the system will automatically close this ticket, but you can always reach us through the chat-bot.

I encourage you to contact us or the Community at any time with your questions, comments, and feedback.

Thank you and I wish you an excellent day!

Regards,

Ioana -PM Team

Re: No service

Sheelah50 — Thu, 12 Sep 2024 20:11:06 GMT

Yes and nothing but a runaround with my trouble ticket. All I've received is requests for account information (provided) and nothing about the outage.