topic Re: Refund and cancel future payment in Get Support

Refund and cancel future payment

Amanda81 — Tue, 10 Sep 2024 21:30:28 GMT

Hello,

I recently purchased a service and would like to cancel it and stop all future payment.

Re: Refund and cancel future payment

computergeek541 — Tue, 10 Sep 2024 21:30:19 GMT

@Amanda81 wrote:
I recently purchased a service and would like to cancel it and stop all future payment.

Sorry, but Public Mobile does not offer refunds. As for stop future payments, please log into your Public Mobile self serve account and disable autopay.

Re: Refund and cancel future payment

Neil11 — Tue, 10 Sep 2024 21:32:12 GMT

What happened? Did your sim card not arrive?

Re: Refund and cancel future payment

Chalupa_Batman — Tue, 10 Sep 2024 21:44:13 GMT

Hello @Amanda81

If you haven't received a phone number yet and haven't activated the SIM card, then yes, you can get a refund back as you haven't started services yet. But if you already have activated the SIM card, then Public Mobile won't refund you and you will have to go into your account settings and turn off the toggle that allows auto payments.