Over billing

Snoopy65 — Tue, 10 Sep 2024 19:18:04 GMT

I was charged $42.00 on July 04 2024 then $35.70 on July 12 2024 then again on July 13 2024 $35.70. Why was I double billed on my credit card on both July 12 and July 13th?

Re: Over billing

hTideGnow — Tue, 10 Sep 2024 18:07:39 GMT

hi @Snoopy65

you only have one account with PM and no other family members use your credit card for another PM account?

and did you try to make plan change on July 12th and 13th?

did you check PM's My Account? Check payment history page and see if all these transactions showing there

if still does not make sense and you think PM really overcharged you, please check with PM support agent for further investigation. Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Over billing in Get Support

Over billing

Re: Over billing