topic Re: No Option to Pay with Credit Card in Get Support

No Option to Pay with Credit Card

Pam_49_ — Tue, 10 Sep 2024 15:36:59 GMT

I recently created an account for my son (I was already a member). There is no option other that to "Add Funds With Voucher". On my account, I can add funds with voucher or add funds with a credit card. But that option isn't there for him. I have tried uninstalling and re-installing the app on my phone, I've tried logging on to a computer, nothing is working. Last month was his first bill and I had to use the chat feature on here with an agent who paid it using my account, but I don't want to have to keep doing that each month.

Additionally, is there a phone number to speak with someone from PM as this option is extremely inconvenient.

I really enjoy the price point of using PM and really don't want to have to cancel my subscription due to these inconveniences.

Re: No Option to Pay with Credit Card

Sansan — Tue, 10 Sep 2024 15:43:18 GMT

@Pam_49_ that is odd. Try this link and see if it works.

No phone number. All online.

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: No Option to Pay with Credit Card

Pam_49_ — Tue, 10 Sep 2024 15:48:28 GMT

Is there a way to change his account's email address to match mine? I wasn't expecting this to be that complicated when I set it up so I used his. But now every time I try to log-in using his email, his phone gets a verification code and he's currently at school so I can't log on at the moment.

Re: No Option to Pay with Credit Card

hTideGnow — Tue, 10 Sep 2024 15:50:18 GMT

@Pam_49_

you can get the code via email if you have access to the email you are using to login.

Just click " Didn't receive code" or "resend code" and then Send email should be an option there.

Re: No Option to Pay with Credit Card

Pam_49_ — Tue, 10 Sep 2024 15:58:08 GMT

Yes, but it goes to his email which I don't have the password for.

Re: No Option to Pay with Credit Card

Sansan — Tue, 10 Sep 2024 15:58:15 GMT

@Pam_49_ yes, once you sign in there is an option to send code to email. You can choose your email address. I do the same for mine. You get used to it once you know how it works.🤗

Re: No Option to Pay with Credit Card

Sansan — Tue, 10 Sep 2024 16:04:37 GMT

The way I did it when I first joined was to to set up a different email address that is MINE with my password and then I have it send to me. The child doesn't need to have access.

You would need to create a new email address and then log into his Profile and change the email address there to the new just created.

Re: No Option to Pay with Credit Card

Pam_49_ — Tue, 10 Sep 2024 16:04:45 GMT

Which is great, but I can't sign in without the code.

Re: No Option to Pay with Credit Card

hTideGnow — Tue, 10 Sep 2024 16:06:40 GMT

@Pam_49_ wrote:
Yes, but it goes to his email which I don't have the password for.

Hi @Pam_49_

do you have the voicemail pin? you can use Send via Voice message and check voicemail from another phone

if you just need to pay now, get a voucher from Shoppers drug mart and load the voucher using 1-855-4PUBLIC

Re: No Option to Pay with Credit Card

Pam_49_ — Tue, 10 Sep 2024 16:08:46 GMT

I think I'm understanding what you mean now.

Re: No Option to Pay with Credit Card

Sansan — Tue, 10 Sep 2024 16:09:04 GMT

Options,

There should be a 'forget password' option. Use that it change it so that you can get the code.

Wait until he comes home to request the code and make all the changes.

f the account is in your name, message agent and ask them you cannot access account. They will reset for you.

Re: No Option to Pay with Credit Card

Sansan — Tue, 10 Sep 2024 16:14:32 GMT

For all of my children, the accounts are in my name, my email addresses, my passwords billed to same card number.

Each accounts have seperate email addresses amd passwords that are mine. Nothing is sent to them.

They do not have access to the accounts.

Re: No Option to Pay with Credit Card

Pam_49_ — Tue, 10 Sep 2024 16:31:39 GMT

I used the link provided, it brought be to the update payment, which i did and the option still isn't there to pay. I have attached screenshots. The first one is his, the second one with the option to add funds is mine.

Maybe this can help solve the issue? Not sure.

Re: No Option to Pay with Credit Card

computergeek541 — Tue, 10 Sep 2024 19:39:07 GMT

@Pam_49_ wrote:
I used the link provided, it brought be to the update payment, which i did and the option still isn't there to pay. I have attached screenshots. The first one is his, the second one with the option to add funds is mine.
Maybe this can help solve the issue? Not sure.

While you're logged in to the self serve account website for the first account (for the account without the link to add funds via credit/debit card), does using this link work? https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: No Option to Pay with Credit Card

HarleyQ420 — Sat, 28 Jun 2025 17:14:24 GMT

I tried ur link, as I am having the same issue with my account and unable to pay with card and only have the "Redeem Payment Voucher" option on my account. I clicked the "Pay $38.42" icon and get an error saying "Oops! Something went wrong, please try again later" meaning I am unable to pay my bill using the link u provided. How else can I pay using my card? I do not know where to even buy vouchers in my city, as we did away with physical stores YEARS ago!

ETA it FINALLY worked, and I see the charge taken from my bank, and the available balance in my account for $34.00. Just hope I am not double charged on the 2nd when my bill needs to be paid. Haven't been with this company in a really long time.