topic Re: Change my Address in Get Support

Change my Address

Phuc — Tue, 10 Sep 2024 14:41:50 GMT

I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!

hTideGnow — Tue, 10 Sep 2024 14:57:36 GMT

is your address a new address on Canada Post or Google Map? I think the system use Google map and it is trouble for new addresses

But support agent can help to enter the address for you. please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27 — Tue, 10 Sep 2024 15:05:06 GMT

Are you using the PM app to enter your address?

Go to the Account tab>Manage Login (Manage by Eversafe) click on right arrow then change.