topic Re: Cannot subscribe in Get Support

Cannot subscribe

Chris_ferg — Tue, 10 Sep 2024 20:04:29 GMT

I cannot activate my sim or phone I got the app but it is not allowing me to continue and get a phone number, payment has been taken already

Re: Cannot subscribe

hTideGnow — Tue, 10 Sep 2024 14:28:48 GMT

HI @Chris_ferg

no worries, support agent can help from here. Just message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot subscribe

Chris_ferg — Tue, 10 Sep 2024 14:36:33 GMT

Thank you I’ve messaged them as well, I need to get activated asap, is there not any number to call public mobile agent?

Re: Cannot subscribe

hTideGnow — Tue, 10 Sep 2024 14:37:24 GMT

sorry @Chris_ferg , PM support is all online and no call center to call

Re: Cannot subscribe

Chris_ferg — Tue, 10 Sep 2024 14:55:05 GMT

Wow really? This is horrible, I need to get my phone activated asap, and as mentioned the money has been already taken from my credit card, I wish I would have known this before as I would definitely not have picked public mobile

Re: Cannot subscribe

hTideGnow — Tue, 10 Sep 2024 15:01:38 GMT

HI @Chris_ferg

the support model is different from other carriers

But check you inbox for support agent's reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot subscribe

Liza1984mtl12 — Tue, 10 Sep 2024 19:58:58 GMT

Yeah I'm trying to cancel the subscription i've paid for a month ago and I can't get into the account to finish activation... it keeps bringing me to a page where I have to purchase a plan. It makes no sense.

Re: Cannot subscribe

computergeek541 — Tue, 10 Sep 2024 20:00:59 GMT

@Wayworn wrote:
possibly look for a text that you need to respond with “YES”.

There is no text messager that a customer has to say "YES" to for activating service. The text message that you're mentioning only has to do with number porting.