topic Re: Problem accessing to my account in Get Support

Problem accessing to my account

DL70 — Tue, 10 Sep 2024 02:54:27 GMT

My Public mobile app never works, so I have to Google and then login. Even that, it's a hit and miss. This time when I logged in, two choices popped up: resume activation or go to log in page. I had activated my account and have been using it for more than a month, so I don't understand why they asked me that. It doesn't make sense for them to ask me go back to log in page when I already logged in. My question is how can I access my account information now?

Re: Problem accessing to my account

computergeek541 — Tue, 10 Sep 2024 03:12:28 GMT

@DL70 wrote:
My Public mobile app never works, so I have to Google and then login. Even that, it's a hit and miss. This time when I logged in, two choices popped up: resume activation or go to log in page. I had activated my account and have been using it for more than a month, so I don't understand why they asked me that. It doesn't make sense for them to ask me go back to log in page when I already logged in. My question is how can I access my account information now?

Since there is some type of issue with the activation of your account, you'll need to a ask a Public Mobile customer support agent for help. Use the chatbot to open a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot refuses to allow a ticket to be opened, send a private messgae to the username CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem accessing to my account

DL70 — Tue, 10 Sep 2024 04:28:09 GMT

I can't send my question through the two links provided. I tried multiple times already. Is there other ways ?