topic Re: no internet, cannot make calls and cannot send SMS messages in Get Support

no internet, cannot make calls and cannot send SMS messages

due8888 — Tue, 10 Sep 2024 00:31:44 GMT

Public mobile service is getting worse. I was not able to get mobile internet, call and SMS was still working. Now I cannot make/receive phone calls, cannot send SMS messages.

Anyone has same situations?

Re: no internet, cannot make calls and cannot send SMS messages

simsv2000 — Tue, 10 Sep 2024 00:39:32 GMT

Same here, and today is also my plan renewal day. Autopay seems to have gone through, coincident?

Re: no internet, cannot make calls and cannot send SMS messages

hTideGnow — Tue, 10 Sep 2024 00:45:06 GMT

HI @simsv2000

are you in Markham? there is outage in Markham because of Bell network issue today

Re: no internet, cannot make calls and cannot send SMS messages

simsv2000 — Tue, 10 Sep 2024 00:51:08 GMT

Yes, I am in Markham. I have been with Public for few years, but today is the first renewal of my new 90-day plan. The app have been saying my account is on hold (other posts suggest this is typical on renewal day) and now this "no service". Hopefully it's only the network issue and not another account issue.

Re: no internet, cannot make calls and cannot send SMS messages

hTideGnow — Tue, 10 Sep 2024 00:53:33 GMT

HI @simsv2000

it is just bad timing then. In fact, it is not even Telus or PM's fault, it is a Bell network outage in the area, and Telus/PM uses Bell towers

Check the outage info here:

https://www.telus.com/en/on/outages

Re: no internet, cannot make calls and cannot send SMS messages

due8888 — Tue, 10 Sep 2024 00:54:02 GMT

I am in Markham. Now phone call and SMS is back. internet is up and down. If internet is up, it shows LTE not 5G. looks service interruption.

Re: no internet, cannot make calls and cannot send SMS messages

due8888 — Tue, 10 Sep 2024 01:27:07 GMT

Hi, all services are back now.

Re: no internet, cannot make calls and cannot send SMS messages

simsv2000 — Tue, 10 Sep 2024 01:27:35 GMT

service is back now, yay!