topic Re: Network not available in Get Support

Network not available

Njoshi — Mon, 09 Sep 2024 22:02:27 GMT

Today I noticed I am unable to make calls. The network bars on the top shows greyed out, as in no service.

I am in Markham and at home. So, this should not happen.

I tried to insert the sim in another phone, same problem.

I tried to toggle with airplane mode, same issue. No network

Checked my sim# with my account, no issues here.

Does anyone know what is going on here?

FYI - I just have opened up a ticket.

Re: Network not available

TOJenX — Tue, 10 Sep 2024 00:34:01 GMT

I'm in Haliburton and my signal can sometimes be spotty, but not usually for more than a couple of minutes. It's been at least a few hours since I noticed I have no service.

EDIT: Just submitted a ticket. Service comes in at one bar, then disappears, then comes back, then disappears again. It's been like this for a while now.

EDIT 2: I use the Bell network for my work phone and that phone doesn't have a signal, so the issue with Bell extends well outside Markham and into cottage country.

Re: Network not available

MysticVeil — Mon, 09 Sep 2024 22:43:46 GMT

I'm also in Markham and I have no network for at least 4 hours by now.

Re: Network not available

Njoshi — Mon, 09 Sep 2024 22:45:37 GMT

So maybe it is area wise issue?

Re: Network not available

Phil_Adelphus — Mon, 09 Sep 2024 22:49:44 GMT

There is a known outage in Markham according to the Telus outage map

https://www.telus.com/en/outages

Re: Network not available

Jennifer908 — Mon, 09 Sep 2024 23:39:33 GMT

Same here - Markham. Unable to make/receive calls or texts. Since about 3:15pm? Wonder if it’s affecting all of Markham (L3P, Markham Village area), as Telus grey outage seems closer to Unionville…

Re: Network not available

hTideGnow — Mon, 09 Sep 2024 23:54:43 GMT

HI @Jennifer908

I checked the Bell forum, it is an issue with Bell network over there and affected Telus customers (since Telus uses Bell)

Some said only a small area in Markham is affected, not the entire city of Markham

Re: Network not available

Jennifer908 — Mon, 09 Sep 2024 23:56:20 GMT

Thanks @hTideGnow !

Re: Network not available

hTideGnow — Tue, 10 Sep 2024 00:55:47 GMT

and @Jennifer908 , I read it again, these are the affected cities:

Markhamd, Scarborough, Durham County

So, from the city list, sound like it is south markham and east Scar area with the issue

Re: Network not available

Jennifer908 — Tue, 10 Sep 2024 01:05:24 GMT

Thanks for the update!

Re: Network not available

Njoshi — Tue, 10 Sep 2024 01:21:02 GMT

I have my service back

Re: Network not available

hTideGnow — Tue, 10 Sep 2024 01:23:02 GMT

thanks @Njoshi for reporting back. Let's hope this is a stable one this time