topic lost internet connection in Get Support

lost internet connection

due8888 — Mon, 09 Sep 2024 21:46:33 GMT

No internet connection today. phone and SMS is working. It was working before.

hTideGnow — Mon, 09 Sep 2024 21:51:35 GMT

did you login My Account and check if all your data already used?

and check if your phone has the data limit, it might reached the max it set on your phone, but you can disable that

and try Reset All Networks on your phone, could resolve the data issue

due8888 — Mon, 09 Sep 2024 22:15:23 GMT

checked. Only used less than 1GB (I have 50 GB plan). Tried reset all network and restarted phone. no help.

hTideGnow — Mon, 09 Sep 2024 23:01:15 GMT

@due8888 so, you used 49+ GB? If it is correct, what although you see 1GB left, it could already been used and just the site not updated it yet

try call *611 and check the data usage there to confirm.

If in doubt, ask PM support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437