topic Re: Repeating SIM failure message in Get Support

Repeating SIM failure message

Slawek — Mon, 09 Sep 2024 19:18:25 GMT

I joined PM a couple of weeks ago. My phone worked fine for a week and, coincidentally after getting an iOS update, started to display SIM failure message. Removing SIM card and putting it back fixes the problem but only for a day or two and I have to do it again. I am now testing this card in my old android phone, and after a day no failure. Several people mentioned on reddit same SIM failure after iOS update. Has anyone experienced this problem while using iPhone with Public Mobile? Is there anything I could try before requesting a replacement SIM card? I would like to keep the eSIM option open to be available for when I travel.

Re: Repeating SIM failure message

computergeek541 — Mon, 09 Sep 2024 20:12:05 GMT

@Slawek wrote:
I joined PM a couple of weeks ago. My phone worked fine for a week and, coincidentally after getting an iOS update, started to display SIM failure message. Removing SIM card and putting it back fixes the problem but only for a day or two and I have to do it again. I am now testing this card in my old android phone, and after a day no failure. Several people mentioned on reddit same SIM failure after iOS update. Has anyone experienced this problem while using iPhone with Public Mobile? Is there anything I could try before requesting a replacement SIM card? I would like to keep the eSIM option open to be available for when I travel.

Since others are reporting that this only happens after the iOS update, I see this as potentially being a software issue. I do not believe that replacing the SIM card would fix this. You can certainly try, but SIM cards very rarely fail.

Re: Repeating SIM failure message

Sansan — Mon, 09 Sep 2024 20:16:23 GMT

@Slawek do you have another SIM card you can test to make sure it's not your device itself?

Try gentlely cleaning the SIM slot and the SIM card . You can pour a small amount of rubbing alcohol on a tissue paper and wipe.

Re: Repeating SIM failure message

Slawek — Tue, 10 Sep 2024 00:22:36 GMT

I think it could be my phone, i.e., the hardware. My wife is using a newer model of iPhone with Public Mobile as well. Her phone got the same update with no issues. I will try to clean the SIM slot and see what happens but first have to find out how to do it properly.

Re: Repeating SIM failure message

hTideGnow — Tue, 10 Sep 2024 00:31:47 GMT

HI @Slawek

what if you put someone else sim card into the phone?

same error?