topic Re: Double charged on August in Get Support

Double charged on August

Xiangdong — Thu, 22 Aug 2024 19:35:45 GMT

My credit card got double charged on the August bill. How do you or I solved this problem?

Re: Double charged on August

computergeek541 — Thu, 22 Aug 2024 19:36:39 GMT

@Xiangdong wrote:
My credit card got double charged on the August bill. How do you or I solved this problem?

The only way to fix an incorrect double charge would be contact a Public Mobile customer support agent. For that, please use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Double charged on August

slusagm — Thu, 22 Aug 2024 19:41:53 GMT

you sure the not just a pending one? for some credit card, it might take 2 or 3 days to have the pending charge dropped off the statement

but if you need PM's help, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged on August

Xiangdong — Mon, 09 Sep 2024 14:44:28 GMT

The problem was solved.