topic Re: eSIM in Get Support

eSIM

badservice1 — Sun, 08 Sep 2024 23:29:56 GMT

I can’t load my eSIM and now my phone does not work at all. I even tried to buy a second eSIM to see if that would help and that is nowhere to be found.

Re: eSIM

Chalupa_Batman — Sun, 08 Sep 2024 22:47:47 GMT

I'll be honest @badservice1 I've never been a fan of eSIMs. If you're having issues, please create a ticket and contact a CS Agent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM

hTideGnow — Sun, 08 Sep 2024 23:21:45 GMT

HI @badservice1

you can only buy esim on the App.

Login the app first. If it asked for 2FA code and you cannot receive on the phone, the click Didn't receive code and then click Send email. If no Send email as an option, see if Send voice message is there. Then all you need to do is to call back your voicemail from another phone within a minute, and get the code that way

After you login the app, go to Account page , click Buy Sim card and then Buy esim there