Account Status: Plan Expired (Please help)

sskuser — Tue, 04 Jan 2022 21:12:41 GMT

Account Status: Plan Expired

I have just made the Overdue payment. I selected Auto Pay, but it did not work. I restarted my phone, but can't make or receive calls. Please help.

Thanks.

Re: Account Status: Plan Expired (Please help)

srlawren — Wed, 02 May 2018 16:41:30 GMT

@sskuser if you haven't already, please private message the moderator team for help .Here's all the details you need you know:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?