topic New subscription, data usage should be zero. in Get Support

New subscription, data usage should be zero.

JW85 — Sun, 08 Sep 2024 17:51:06 GMT

Just signed up for a new subscription at 10:44am on Sunday 8 September. My account says ive used 4.3gb already. It should be next to 0gb?

HALIMACS — Sun, 08 Sep 2024 17:53:27 GMT

That's not looking correct.

Just to be certain, @JW85 , try logging off, clearing cache and cookies, then logging in again on the website to view this usage.

Other than that, is it possible you have data toggled ON, and wifi toggled OFF?

hTideGnow — Sun, 08 Sep 2024 17:56:23 GMT

hi @JW85 4.3 GB is quite a lot for new subscribers, unless you were testing mobile speed or your app was doing update on the background

try checking it on the website as well to see if you have the same number

if I'm doubt, check with PM support agent

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JW85 — Sun, 08 Sep 2024 18:02:20 GMT

Thanks clearing cache and logging in again worked.