topic Re: Monthly charge in Get Support

Monthly charge

Harmei — Sun, 08 Sep 2024 05:56:07 GMT

Monthly charge should be cad $10 per month. Recently start charging me $15+tax. Please check and reply to my email xxxxxxxxxxxxxxx

Thanks

Re: Monthly charge

Chalupa_Batman — Sat, 07 Sep 2024 22:37:50 GMT

Hello @Harmei

First please remove your email address as this is a public forum and not private.

Back in March, Public Mobile removed everyone's legacy rewards and discounts. Now, you have to pay full price.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Monthly charge

Meow — Sat, 07 Sep 2024 22:40:58 GMT

Remove personal email from public forum!

NOBODY from PM is going to reply... This is customer support customers forum.

Most likely you pay now full plan price. No more loyalty, referral and autopay credit every 30 days. All is points now.

Re: Monthly charge

HALIMACS — Sat, 07 Sep 2024 23:42:49 GMT

To elaborate @Harmei , in the Spring of this year, Public Mobile converted all customers from the Legacy rewards (in which $$$ discounts automatically applied to your monthly charges) to a Public Points system wherein we now all earn 'points'.

These points can be converted to either dollars or to purchase add-ons.

Log into your account, go to your rewards tab, and you'll see the points you've earned so far.