topic Re: New sim not supported? in Get Support

New sim not supported?

JDOCWALC — Sun, 08 Sep 2024 06:04:19 GMT

Purchased a physical SIm card from Public mobile. I was going through the activation process in the app, chose a phone number, and then right away it said it was sending a code to the new number. I hadn't even been instructed to put the SIM card in the phone yet. So I put the SIM card in, and the phone has a notification saying "Sim card not supported". Can anyone help?

Re: New sim not supported?

Handy1 — Sat, 07 Sep 2024 22:54:28 GMT

@JDOCWALC Is you phone locked to another carrier . When and where do you get the phone from

Re: New sim not supported?

hTideGnow — Sat, 07 Sep 2024 22:55:10 GMT

hi @JDOCWALC the error just means the card not setup on the system yet. Message support agent for help here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sim not supported?

JDOCWALC — Sat, 07 Sep 2024 22:55:26 GMT

It was purchased from Bell. Am I out of luck here or can it be unlocked?

Re: New sim not supported?

JDOCWALC — Sat, 07 Sep 2024 22:56:53 GMT

Thank you, I did send a ticket. Hoping to speed things up with help from others 🙂

Re: New sim not supported?

hTideGnow — Sat, 07 Sep 2024 22:57:01 GMT

hi @JDOCWALC Bell sim card cannot be used on PM

you need to buy the correct Public Mobile sim from local Telus or Koodo store. After you have the card, ask PM support agent to link it to your account. Again, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sim not supported?

JDOCWALC — Sat, 07 Sep 2024 22:58:42 GMT

And it's fairly old, like 2017-ish.

Re: New sim not supported?

JDOCWALC — Sat, 07 Sep 2024 23:05:45 GMT

Sorry, let me clarify.

It is a Public Mobile SIM card. The phone is a Samsung J3 Prime, purchased originally from Bell mobility.

Re: New sim not supported?

Dunkman — Sat, 07 Sep 2024 23:18:32 GMT

@JDOCWALC wrote:
Sorry, let me clarify.
It is a Public Mobile SIM card. The phone is a Samsung J3 Prime, purchased originally from Bell mobility.

@JDOCWALC

Does the phone ask for an unlock code? It might still be locked to Bell.

Do you have another phone that you can try the PM SIM card in? That might help determine whether a phone issues versus a PM service/set up issue.

Re: New sim not supported?

JDOCWALC — Sun, 08 Sep 2024 00:10:16 GMT

Thank you, I actually got it sorted out. Not sure what the issue was but I restarted and it was ok after that.