topic Service not available still in Get Support

Service not available still

Scouser21 — Sat, 07 Sep 2024 22:20:43 GMT

I've talked to Angelo for the past hour,we got the issue sorted he told me,but still NO service what do I have to do please

Re: Service not available still

BKNS27 — Sat, 07 Sep 2024 22:27:38 GMT

@Scouser21

Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map

If not, reply back to a CS_Agent and tell them it wasn’t sorted out.

Re: Service not available still

Scouser21 — Sat, 07 Sep 2024 22:30:37 GMT

No outage near me

Re: Service not available still

Chalupa_Batman — Sat, 07 Sep 2024 22:40:08 GMT

Hey @Scouser21

Just read your other post about making a full payment and your plan still isn't working.

Have you tried dialing 611 on your phone to see the status? Have you tried your SIM card in a different phone?

Sim

Scouser21 — Sat, 07 Sep 2024 22:41:39 GMT

I Got a new phone number this past week,but wasn't given a new sim number, so my new number is not working what do I do now please.What would sim number look like.

Re: Service not available still

Meow — Sat, 07 Sep 2024 22:41:55 GMT

If Angelo is PM agent you have to continue talking to him as here are ONLY PM customers, no PM staff.

Re: Service not available still

Scouser21 — Sat, 07 Sep 2024 22:43:44 GMT

Thanks for reply my account is fully paid,until October but never got a sim number when they issued me a new phone number

Re: Service not available still

Scouser21 — Sat, 07 Sep 2024 22:44:54 GMT

Sorry I didn't know that

Re: Service not available still

Chalupa_Batman — Sat, 07 Sep 2024 22:51:42 GMT

OK. So if you don't have a SIM card then your phone isn't going to work. You need a SIM card first. Did PM mail one to you? It takes about 3 weeks to get it in the mail. Also, even if you paid for it, the plan that is, the plan starts the moment you register the SIM card so no worries there. If you need a SIM card faster, here are two ways.

Here are better options...

Amazon

Purchase directly from a store that may have them. Use this link to find a store.

https://www.publicmobile.ca/en/on/pick-up-SIM

Re: Service not available still

Scouser21 — Sat, 07 Sep 2024 23:00:22 GMT

Thank you for reply,I just got info that as a customer the fee for a esim can be waived ,????

Re: Service not available still

Chalupa_Batman — Sat, 07 Sep 2024 23:09:01 GMT

If your phone can do eSIM, the fee is $5. Then for any reason you need a new eSIM, they are free after that. The CS Agent might be able to adjust the invoice for you but you'd have to reach back out to them again.

Re: Service not available still

Scouser21 — Sat, 21 Sep 2024 18:07:18 GMT

I ordered a new sim card 2 weeks ago but never received one.

Re: Service not available still

Scouser21 — Sat, 21 Sep 2024 18:19:58 GMT

thank you for reply,I tried to get a esim but it said my cellphone isn't compatible,but I now have a galaxy s10,not the awful poco one I had originally. Please help