topic Re: Activation error in Get Support

Activation error

Wan2024 — Sat, 07 Sep 2024 20:10:58 GMT

Hello

I recently joined public mobile

got the plan online and asked to ship sim, waited 3 weeks still not received

went into the app to activate with eSim but didn’t finish setup, bought a physical sim in store today and tried to complete activation but it keeps giving error in the app

currently stuck on step 2– error msg

whenever logging in on the website it asks t resume activation and goes into plan selection but

Re: Activation error

Phil_Adelphus — Sat, 07 Sep 2024 20:01:45 GMT

@Wan2024 Open a ticket with customer service at the chat icon bottom right of this page. If that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation error

hTideGnow — Sat, 07 Sep 2024 20:03:54 GMT

hi @Wan2024

you have PM service? should be just login problem, message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437