topic Re: Port out in Get Support

Port out

R007 — Sat, 07 Sep 2024 19:55:25 GMT

I am trying to port out but unable to receive the sms and than they told me msg on community but here again i am getting nothing...so plz someone tell me its very important for me to port out thank and plz

Re: Port out

hTideGnow — Sat, 07 Sep 2024 19:52:10 GMT

hi @R007

Is the account active? can you receive text from friends?

Re: Port out

BKNS27 — Sat, 07 Sep 2024 22:22:54 GMT

@R007

Do you still have the active PM SIM in your phone?

Re: Port out

R007 — Sun, 08 Sep 2024 07:01:20 GMT

Yes i do

Re: Port out

R007 — Sun, 08 Sep 2024 07:01:49 GMT

Yes

Re: Port out

BKNS27 — Sun, 08 Sep 2024 07:23:08 GMT

@R007

Have your new carrier contact PM to resend 2FA code again.

Re: Port out

R007 — Sun, 08 Sep 2024 11:10:09 GMT

My pm sim is working but i am not able to getcpde

Re: Port out

softech — Sun, 08 Sep 2024 13:27:32 GMT

@R007

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Port out

R007 — Sun, 08 Sep 2024 13:33:48 GMT

Sir my sim is receiving messages and calls but i didn't get any sms from pm for last 2-3 days i am trying all the steps and i am not able to contact with customer service support

Re: Port out

R007 — Sun, 08 Sep 2024 13:34:47 GMT

From my new provider they had done everything but just waiting for sms code from pm

Re: Port out

softech — Sun, 08 Sep 2024 13:36:03 GMT

@R007 you might have blocked PM on your phone.

but you can still engage support, instead of Chatbot, use direct message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there