topic Re: RESET PHONE eSIM Deleted in Get Support

RESET PHONE eSIM Deleted

Fred51 — Sat, 07 Sep 2024 19:58:06 GMT

I factory reset my phone. Esim was deleted. I had to create this account just to post this because I cannot login to my real account because it requires 2FA by sms. I have tried the email option but my gmail also requires 2FA by sms.

Please help.

Re: RESET PHONE eSIM Deleted

hTideGnow — Sat, 07 Sep 2024 18:25:38 GMT

hi @Fred51

you can rebuy the eSIM, but you need to login

if you have the voicemail Pin, ask 2FA to send via voice message and call voicemail to get pin after a minute

if not, ask PM support agent to help. Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: RESET PHONE eSIM Deleted

Handy1 — Sat, 07 Sep 2024 18:24:13 GMT

@Fred51 you can try tap the option says “didn’t get code “ then you may get option to send code to email instead . If still no luck

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: RESET PHONE eSIM Deleted

Fred51 — Sat, 07 Sep 2024 18:47:56 GMT

Thanks I regained access to my account but now it will not allow me to purchase and install new esim