topic ESIM not installed in Get Support

ESIM not installed

DebBay — Mon, 09 Sep 2024 14:16:02 GMT

I didn’t get a QR code for my eSIM upon sign up. How do I get this? I can’t complete the activation.

Re: ESIM not installed

hTideGnow — Sat, 07 Sep 2024 00:19:52 GMT

HI @DebBay

first check the phones Settings-> Cellular or sim manager to see if the Public Mobile esim is there

if not, check if you got a Welcome email from PM, the QR code is there

if not, then you can message support , and agent can help to send it to you again. Message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM not installed

DebBay — Sat, 07 Sep 2024 00:36:55 GMT

Didn’t receive the QR code… I opened a ticket.

Re: ESIM not installed

hTideGnow — Sat, 07 Sep 2024 00:38:31 GMT

HI @DebBay

check the Community inbox here, PM agent will reply you there. Usually you will get a first response within 2 hours and the issue will be resolved after couple messages back and forth.