topic Re: Transfer Sim card in Get Support

Transfer Sim card

Jeannine_Ander1 — Fri, 06 Sep 2024 21:48:40 GMT

I cancel my subscription to my $20 account. I want to activate my $15 plan with the same Sim card. However, it keeps telling me that the SIM card is already in use. How do I transfer the SIM card to the $15 subscription?

Re: Transfer Sim card

Chalupa_Batman — Fri, 06 Sep 2024 21:55:07 GMT

Hi @Jeannine_Ander1

There is no $15 plan currently.

https://www.publicmobile.ca/en/mb/plans?network=ALL

Cheapest is $19 but that's for new customers only.

EDIT: One a SIM card has been used, it's now garbage and you have to purchase a new one. If you still have a chance to get your account back, in other words it's been under 89 days, I'd suggest getting it back as I don't see those $15 plans coming back for a long time. If you're able to get your account back, you can still use that SIM card.

Re: Transfer Sim card

eddieO — Fri, 06 Sep 2024 22:06:59 GMT

@Jeannine_Ander1, you might already know this but in case you didn't, you can keep using the same SIM card even if you change plans or change phones but you can't transfer a SIM card to another account once it's already been linked to an account before, a SIM card can only ever work with one account and then it's done. I don't think you're going to have any luck trying to get the $15 plan back as it's no longer being offered but you can always try pleading your case to a CS agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Transfer Sim card

hTideGnow — Sat, 07 Sep 2024 00:33:26 GMT

HI @Jeannine_Ander1

to save the sim card cost, you can use the esim on your phone to activate if your phone has the feature

or you can buy a PM sim card from Amazon for only $5
https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

then when you activate, added a friend code (on the payment step) and save $10 one time

..and not a lot of time, you can also add a promo code AMZ4T2X7W to save 40% of your first month
https://productioncommunity.publicmobile.ca/t5/Get-Support/September-Promos-40-Off-first-month/td-p/1250459

in the end, you save more than you think.