topic Re: Activate account problem in Get Support

Activate account problem

LadyJ2024 — Fri, 06 Sep 2024 21:15:49 GMT

I gave my number that I wanted to be transferred. I can't get the verification code as text is not activated yet. Please help.

I have tried changing the number to a friend's so I can get the code. But can not change my number request.

Helppppp

Re: Activate account problem

Chalupa_Batman — Fri, 06 Sep 2024 21:17:21 GMT

Hello @LadyJ2024

Let's start with this. You are porting your number to Public Mobile, Yes? If so, did you get a text from your old provider asking permission to port? If so, did you say YES? You had 90; minutes to do it. If you missed the porting request, there is a number I can give you to call to request the port again. However I'd rather hear first before sending it.

Re: Activate account problem

LadyJ2024 — Fri, 06 Sep 2024 21:20:22 GMT

I couldn't respond as I no longer have text. I tried to confirm but don't think the text went through. I no longer have service with the old provider

Re: Activate account problem

Chalupa_Batman — Fri, 06 Sep 2024 21:22:24 GMT

So if you place the old providers SIM card in your phone, it has SOS at the top? Then you'll have to put in a ticket to a CS Agent to resolve this.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437