topic Re: Not receiving messages for confirmation code, unable to go forward or back in Get Support

Not receiving messages for confirmation code, unable to go forward or back

CAT6840 — Fri, 06 Sep 2024 21:12:30 GMT

I'm attempting to move my mom to a more budget friendly phone provider with Public but can't get confirmations via message or email so prices is hung. Received same IMEI error others have mentioned. I have to fly back to the US tomorrow and can't leave her with a disabled phone! I can put her Telus SIM back in and make calls but texting is broken so can't move forward or undo. What can I do to resolve?? Help!

Re: Not receiving messages for confirmation code, unable to go forward or back

Chalupa_Batman — Fri, 06 Sep 2024 21:15:49 GMT

Hey @CAT6840 Sadly using your IMEI number can screw things up. You will have to reach a CS Agent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just a heads up though. Telus has a Pay As You Go deal. $100 for 1 year of unlimited Talk and Text to anywhere in Canada. Might be worth looking into to save money.

Re: Not receiving messages for confirmation code, unable to go forward or back

CAT6840 — Fri, 06 Sep 2024 21:16:07 GMT

Thank you so much! New here and I'm afraid we've created a big mess... Really appreciate your help!!