topic Re: Self Serve Down in Get Support

Self Serve Down

joesugarman27 — Tue, 04 Jan 2022 21:12:33 GMT

Is the self-serve website down??????? When is it going to be up again

Re: Self Serve Down

computergeek541 — Wed, 02 May 2018 03:56:50 GMT

@joesugarman27 wrote:
Is the self-serve website down??????? When is it going to be up again

Unfortunately, yes it is down. No one here knows when it will be up and running again. The Public Mobile employees are also gone for the day. I'm sure it'll be back up again soon.

Sometimes, when it is a planned maintenance period, an annoucement is made ahead of time, but I haven't seen any annoucement about today's downtime.

Re: Self Serve Down

LEGO — Wed, 02 May 2018 04:09:46 GMT

I opted out from just saying “Yes, it is down”.

Good for you, @computergeek541!!!

Re: Self Serve Down

NDesai — Wed, 02 May 2018 04:12:17 GMT

It was never down for more than a day, so expect to be up in the morning if not tonight.

Re: Self Serve Down

mattdxb — Wed, 02 May 2018 04:46:50 GMT

Oops. I was in the middle of signing up a plan for a sibling too. Oh well. It'll have to wait.

Re: Self Serve Down

MoreYummy — Wed, 02 May 2018 15:16:59 GMT

its up now

Re: Self Serve Down

travisjdm — Wed, 02 May 2018 16:29:51 GMT

Can confirm. Had issues this morning. Seems to have come back up around 12:00 EST or a bit before then. Working fine now 🙂

Re: Self Serve Down

computergeek541 — Thu, 03 May 2018 03:16:25 GMT

@LEGO wrote:
I opted out from just saying “Yes, it is down”.
Good for you, @computergeek541!!!

If I were to take a guess, I would assume that the OP just wanted to make sure that it wasn't down just for him/her. But I suppose if it was an internet connection/internet routing issue unique to one customer, there wouldn't have been a Public Mobile maintenance message posted. The site would have been likely not even have been reachable.