topic Re: Locked out of my account in Get Support

Locked out of my account

Day2 — Fri, 06 Sep 2024 18:22:14 GMT

I am not computer or cell phone savvy.

I am locked out of my second cell phone account, when I had to change passwords .

I keep getting a notice to wait 60 minutes even If I wait days to try logging in.

I need some expertise to resolve this.

hTideGnow — Fri, 06 Sep 2024 18:25:28 GMT

Try again

using Inocgnito/private/secret mode on the browser to reset password and login
try using Public Mobile app , set Location permission before using the app to login

slusagm — Fri, 06 Sep 2024 18:25:57 GMT

you need PM to help. You won't be able to use the Chatbot to open ticket since you cannot login, so, message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437