topic Re: Can't log into my account; even if I register a new account in Get Support

Can't log into my account; even if I register a new account

RockyWang — Fri, 06 Sep 2024 13:34:54 GMT

We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

What's that mean and how can I resolve

Re: Can't log into my account; even if I register a new account

eddieO — Fri, 06 Sep 2024 13:38:39 GMT

@RockyWang if you're trying on the website try logging in through the PM app (or vice versa). Another option would be to clear the browser or app's data/cache or try signing in on a different browser

Also, are you a new customer, are your services working (calls, text and data)?

Re: Can't log into my account; even if I register a new account

slusagm — Fri, 06 Sep 2024 14:01:08 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log into my account; even if I register a new account

RockyWang — Fri, 06 Sep 2024 16:22:46 GMT

It doesn't work if I switch to a new browser. I am a new customer not currently with Public Mobile

Re: Can't log into my account; even if I register a new account

Suiii — Fri, 06 Sep 2024 17:23:56 GMT

Same situation here. Looks like website issue

Re: Can't log into my account; even if I register a new account

slusagm — Fri, 06 Sep 2024 17:26:21 GMT

so @Suiii and @RockyWang , did you message PM for help?

but if PM didn't charge you yet, maybe it is a credit card problem? they are credit card with a Canadian address? A quicker way is to reinstall PM app, setup another new account with a different email and try using a different credit card if possible

Re: Can't log into my account; even if I register a new account

Suiii — Fri, 06 Sep 2024 17:38:59 GMT

Thanks for helping out with the PM link. Will see if they have answer.