topic Troubleshootinh in Get Support

Troubleshootinh

Laincy777 — Fri, 06 Sep 2024 11:13:19 GMT

I don’t have signal in my public mobile. What will I do now? I need my mobile now

Re: Troubleshootinh

Handy1 — Fri, 06 Sep 2024 11:39:24 GMT

@Laincy777 Can you confirm weather your account is active or suspended ? Have you tried rebooting the phone ? What have you tried so far

also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Troubleshootinh

softech — Fri, 06 Sep 2024 11:45:00 GMT

@Laincy777

check Telus Outage map and see if there is any reported outage in your area:
https://www.telus.com/en/bc/outages

Try reboot your phone, and Reset all networks. If still no signal, go to the Connection manual, change network connection to Manual and try to connect to Public Mobile network. And test the different network mode (3G or 4G(LTE) or 5G)

if you are using physical sim card, test your sim card in anther phone to confirm if it is just a device problem