topic Re: Account Is Showing Active Without E Sim Registration in Get Support

Account Is Showing Active Without E Sim Registration

Kanika88 — Fri, 06 Sep 2024 03:42:31 GMT

Phone Number transferred from another carrier but public mobile app crashed upon getting esim. now sending code to phone numner that isnt active under any sim.

Anyone else encounter this?

How to fix..?

Re: Account Is Showing Active Without E Sim Registration

cellphoneuser1 — Fri, 06 Sep 2024 02:06:36 GMT

@Kanika88 wrote:
Phone Number transferred from another carrier but public mobile app crashed upon getting esim. now sending code to phone numner that isnt active under any sim.

Anyone else encounter this?
How to fix..?

Send a private message to customer support agent to get this fixed. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Is Showing Active Without E Sim Registration

hTideGnow — Fri, 06 Sep 2024 02:06:46 GMT

HI @Kanika88

check sim manager on your phone, check if Public Mobile esim already instead. Enable it if you see it

If you don't see the esim installed, check the emai, PM might have sent you an eSIM QR code in the welcome email

if not there, too, then ask PM support agent help. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437