topic Re: Call Forwarding without codes in Get Support

Call Forwarding without codes

EBoone — Thu, 05 Sep 2024 15:10:07 GMT

Hello! I broke my screen, and I need to have my calls and texts forwarded while I get my screen fixed, which will take a few days. I found the article on how to forward calls, but I would have to be able to use my screen to dial the codes. Surely there's another way to forward calls and texts from My Account? Does anyone know a different method?

Re: Call Forwarding without codes

hTideGnow — Thu, 05 Sep 2024 15:15:12 GMT

HI @EBoone

sorry, no other way to change call forwarding without your phone

can you use your PM sim in another phone and setup the forwarding there.

Re: Call Forwarding without codes

EBoone — Thu, 05 Sep 2024 15:17:01 GMT

Thank you, @hTideGnow. I'll try that.

Re: Call Forwarding without codes

Sansan — Thu, 05 Sep 2024 15:17:09 GMT

@EBoone unfortunately there is no other way other than using your phone.

However, the call forwarding feature has been broken for a few years now so even if your screen was fine, it probably wouldn't work either way.

There is no guarantee that it would have worked. Some people do and some people don't.

Re: Call Forwarding without codes

Nezgar — Fri, 06 Sep 2024 15:15:43 GMT

If you are unable to put the SIM in another phone temporarily to change your forwarding, you can also call into your voicemail occasionally from another phone to check for messages. You could also change your announcement message to just tell callers the alternate number to reach you at.

From another phone you can call one of the many voicemail access numbers across Canada, which I have collected here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446