topic Re: change back to old plan in Get Support

change back to old plan

LJM99 — Thu, 05 Sep 2024 02:37:47 GMT

i switched plans to go on vacation to the US and now i want to switch back to my old plan but it doesnt seem to exist. i was on the $15. plan, the only one available now is $30. can some support person help me or i will have to cancel my service because its too expensive

Re: change back to old plan

softech — Thu, 05 Sep 2024 02:41:25 GMT

sorry @LJM99 , the old $15 plan with 250Mb is no longer available. Also, every account now has its own target plan offers and could be slightly different from others

I don't think support can help to change to plan that is not available on your Change Subscription page , but you can try your luck

Re: change back to old plan

hairbag1 — Thu, 05 Sep 2024 02:42:42 GMT

@LJM99

unfortunately the only plans currently available to you are viewable when you log in to your PM account.

Re: change back to old plan

eddieO — Thu, 05 Sep 2024 02:58:38 GMT

@LJM99 just to add to what's already been shared, the cheapest plan that Public Mobile now offers (to new customers only) is the $19 plan with 1GB. If you're looking for something cheaper TELUS has a $100/365 day plan that offers 400 nationwide talk minutes and 400 incoming/outgoing texts but no data. TELUS also has a $15/30 days 100 nationwide talk minutes and unlimited incoming/outgoing texts plus a bonus 250MB data

Re: change back to old plan

tracies1111 — Thu, 05 Sep 2024 22:36:17 GMT

I have the exact same issue, I needed US service, switched my $25 plan and now the cheapest plan is $30. It's BS, know a new user can get a $19 or $23 plan, but they don't let current users change to a lower plan. I'm so annoyed I might just go to Fizz where I can get the plan I want. I don't use a lot of data and hate paying more for it for nothing....