topic Re: App in Get Support

App

JoeBlow2 — Wed, 04 Sep 2024 22:55:28 GMT

Why is my usage data not up to date in the app?

Re: App

Handy1 — Wed, 04 Sep 2024 23:04:17 GMT

@JoeBlow2 Because PM only updates its usage 2x a day and your always seeing the past 12hours total usage

Re: App

JoeBlow2 — Wed, 04 Sep 2024 23:16:23 GMT

No, it's correct online in Windows 10, but the app is wrong 18 hrs after my monthly renewal. It still shows last month's usage!

Re: App

Handy1 — Wed, 04 Sep 2024 23:18:47 GMT

@JoeBlow2 If you clear app cache or uninstall the app and re install the app does it better reflect your usage ? Might just be a cache issue

Re: App

JoeBlow2 — Wed, 04 Sep 2024 23:51:26 GMT

It's not my cache. Windows 10 PC is correct, the app is wrong.

Re: App

Handy1 — Wed, 04 Sep 2024 23:54:40 GMT

@JoeBlow2 Then I’d ask support to explain to you about what’s going on

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: App

JoeBlow2 — Wed, 04 Sep 2024 23:58:47 GMT

Finally, 17 hrs after my monthly renewal, the app is showing 0 data usage. It's finally correct! Why is the app so far behind the Windows 10 online version? Why can't the app be accurate? How can people track their usage accurately with such errors?

Re: App

JoeBlow2 — Thu, 05 Sep 2024 00:09:08 GMT

I tried asking support first. The BOT did not understand my question and directed me here. Your link doesn't work. I get a page about "Private Messages" with no further inputs/links (a dead end).

Re: App

Handy1 — Thu, 05 Sep 2024 00:11:43 GMT

@JoeBlow2 Link I send you is auto filled to private message support . It’s a direct link to customer service

Just type message and hit send message

Re: App

JoeBlow2 — Thu, 05 Sep 2024 00:24:11 GMT

No, the link that you sent ended at "private messages". There was no option to enter anything below that.

Re: App

hTideGnow — Thu, 05 Sep 2024 01:54:14 GMT

HI @JoeBlow2

use this working link instead

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

this is a link to CS_agent profile, when you are there, click Send a Message button on the right