topic Re: activation error in Get Support

activation error

Clam911 — Wed, 04 Sep 2024 03:02:06 GMT

hello, i am new to PM.

Today, after installing the app, i i registered a new phone number. I can make out-going calls, and i can browse the internet. Everything seems fine, except i cannot receive any in-coming calls. When my friend calls me, the call will be directed to a robot saying : "8B1 your call cannot be completed as dialed..." !

Also, i noticed that i cannot send or receive SMS !

Anyone having this problem?

Re: activation error

Chalupa_Batman — Wed, 04 Sep 2024 03:38:39 GMT

Hey @Clam911

Did you by chance port in your number from another carrier? If so, turn off your phone, try putting their SIM card back in your phone and start it back up. If it's still working, then the port didn't work and there would be a number you can call to fix it. However, before I send it, I just want you to make sure first.

If you didn't port your number, have you tried to reboot the phone? Have you tried your SIM card in another phone to see if everything works?

Re: activation error

softech — Wed, 04 Sep 2024 11:36:18 GMT

@Clam911 you mentioned you registered a new phone number, I would take it as you didn't port a number from another provider. May I know what phone you have?

Just for a test, change the network mode to 3G only or WCDMA only and see if you can receive incoming calls with that settings

Also, if you have another phone around, test the sim card there. It can confirm if it is a device issue. Also, putting your sim in another phone would also force a sim/account re-provision and can resolve the problem you have

Re: activation error

Clam911 — Wed, 04 Sep 2024 13:48:50 GMT

i selected a brand new phone number (647 area code) from the PM app, so there was no porting involved...

i am using a pixel 3. I have also tried to insert the PM sim to another cell phone but the problem is still there.

Re: activation error

Clam911 — Wed, 04 Sep 2024 13:51:39 GMT

i tried both, rebooting the phone, and reset all network. I picked a new phone number so there was no porting involved

Re: activation error

Chalupa_Batman — Wed, 04 Sep 2024 17:13:52 GMT

@Clam911 wrote:
i tried both, rebooting the phone, and reset all network. I picked a new phone number so there was no porting involved

That is odd. Sounds like PM needs to reset your network on their end. Here is how to reach them.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437