topic Still waiting for SIM in Get Support

Still waiting for SIM

Ashleyyy83 — Thu, 05 Sep 2024 01:04:05 GMT

I've been waiting since Aug 17 for a SIM. How can I get it ASAP or get a refund on my purchase?

Re: Still waiting for SIM

Handy1 — Wed, 04 Sep 2024 15:01:55 GMT

@Ashleyyy83 It should be delivered within 10 business days , but some have claimed to have to wait 3 weeks to arrive . My guess is you should see it this week . But if it’s been more then 10 business day contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still waiting for SIM

Ashleyyy83 — Wed, 04 Sep 2024 15:10:36 GMT

'Contact support" that's what I'm doing now. First the app said contact after 7 days, then 10 days, and now 3 weeks. How can I get a refund if I don't receive it by Friday? This is absolutely terrible customer service.

Re: Still waiting for SIM

eddieO — Wed, 04 Sep 2024 15:22:07 GMT

@Ashleyyy83, this is not the support team, here in the community forums we are all customers offering basic level support. If you are looking for a response from the support team you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Still waiting for SIM

eddieO — Wed, 04 Sep 2024 15:46:57 GMT

@Ashleyyy83 if you have a TELUS/Koodo or Mobile Klinik store near you, you can ask the support agent if you can be refunded the original amount if you pick up a SIM card from a store, or if you have Amazon Prime you can get a SIM card on Amazon.ca for $5 and free shipping which should arrive within a few days.

Re: Still waiting for SIM

computergeek541 — Thu, 05 Sep 2024 00:59:38 GMT

no need to repeat other more than 8 hours later