topic Re: Change subscription failed in Get Support

Change subscription failed

Harrylin2000629 — Wed, 04 Sep 2024 14:25:05 GMT

hTideGnow — Wed, 04 Sep 2024 14:27:53 GMT

you were using Change Now option?

payment can be tricky. Try to make the plan change using Private/Incognito/secret mode on your browser

or if that also fails, ask support agent to help to make the change

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Harrylin2000629 — Wed, 04 Sep 2024 14:32:23 GMT

Thanks! I'll try it

Harrylin2000629 — Wed, 04 Sep 2024 14:39:51 GMT

Made the plan change using Private/Incognito/secret mode. It worked

Harrylin2000629 — Wed, 04 Sep 2024 14:40:46 GMT

Thanks!