topic Sim card issue in Get Support

Sim card issue

Tingling — Wed, 04 Sep 2024 20:26:04 GMT

Why can’t receive my SIM card

I bought a SIM card 5days ago but not received it

Re: Sim card issue

Phil_Adelphus — Wed, 04 Sep 2024 14:39:24 GMT

@Tingling Delivery can be slow and there was a holiday on Monday. PM typically says to contact them if not received within 10 business days. If that happens open a ticket at the chat icon bottom right of this page.

Re: Sim card issue

Meow — Wed, 04 Sep 2024 14:54:06 GMT

It usually takes 5-10 business days to receive SIM as it is sent by regular mail.

Please wait a week or so and then open a ticket and ask for replacement.

Re: Sim card issue

BKNS27 — Wed, 04 Sep 2024 16:50:38 GMT

@Tingling

Members have indicated that it took up to 3 weeks to arrive.

Faster and quicker just to purchase one at your local Telus/Koodo/Mobile Klinik store than ordering from PM.