topic Re: Lost SIM in Get Support

Lost SIM

AnitaO — Wed, 04 Sep 2024 04:16:07 GMT

I Lost my phone while on a trip (with my SIM card in it) and can no longer retreive it. Is it possible to transfer the plan from the lost SIM into a new one?

Re: Lost SIM

Chalupa_Batman — Wed, 04 Sep 2024 03:36:22 GMT

Hello @AnitaO

Of course. You can purchase a new SIM card and then change it on your account. Easy as pie. Of course you just need to purchase a new phone that works with Public Mobile.

I would advise not to order a SIM card directly from Public Mobile. It can be up to 3 plus weeks to get it in the mail. Here are better options...

Amazon

Purchase directly from a store that may have them. Use this link to find a store.

https://www.publicmobile.ca/en/on/pick-up-SIM

Then when you get the new SIM card, log into your account, go to profile and on the right side you'll see SIM card number with a pencil. Click on pencil and change the SIM card number to the new one. Wait till it's complete and then turn off phone then reboot to make sure it's up.

Re: Lost SIM

BKNS27 — Wed, 04 Sep 2024 05:37:41 GMT

q@AnitaO

Yes you can. If you have a new phone with eSIM. You just have to download the PM app and login to your account then purchase eSIM (it might be free or $5) then to the Accounts tab>Change Your SIM Card and you are off the the races.