topic Re: cannot receive text after active SIM in Get Support

cannot receive text after active SIM

HJ10 — Wed, 04 Sep 2024 02:28:24 GMT

I activated new SIM, picked phone number, but seems cannot receive text to confirm active properly. it shows message in app " we've noticed you have an active public mobile service and would like to confirm you full access. if I click "confirm for full access", it suppose send 6 digit code, but I don't receive it.

Re: cannot receive text after active SIM

softech — Wed, 04 Sep 2024 02:34:06 GMT

@HJ10

can you receive regular text from friends?

For the fix on full access text, please engage support by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: cannot receive text after active SIM

HJ10 — Wed, 04 Sep 2024 02:39:18 GMT

message sent to support. Thanks.

Re: cannot receive text after active SIM

HJ10 — Wed, 04 Sep 2024 02:50:36 GMT

@softech no, i cannot receive any message from friends either.

Re: cannot receive text after active SIM

HJ10 — Wed, 04 Sep 2024 02:51:12 GMT

the direct message sent, please help. Thanks