topic Re: Activation Error in Get Support

Activation Error

StayConnected01 — Wed, 04 Sep 2024 01:05:02 GMT

Hi PM Community,

I've worked on activating a new physical sim card for the past 2 hours... When I got to transfer my phone number, the app said something isn't going right. I've tried logging in to my PM account and connect with a PM agent yet keep getting stuck on the page where it asks to confirm full access with a 6-digit code sent to my number. However, the 6-digit code mention is never received. My new PM sim card seems to be working as I am able to make call and use data. But still unable to access my account as I'm just stuck as mentioned.

I've tried numerous thing... restart the phone, switch out the old sim card to PM sim card and back and so forth. Moreover, I've never received a text from my previous service provider as the instructions suggest. Help!!!

Re: Activation Error

Handy1 — Wed, 04 Sep 2024 01:07:30 GMT

@StayConnected01

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Error

StayConnected01 — Wed, 04 Sep 2024 01:07:52 GMT

Just wanted to clarify that I did click on the orange "Confirm for full access" button to receive the 6-digit code each time... but again, nothing...

Re: Activation Error

softech — Wed, 04 Sep 2024 01:08:28 GMT

@StayConnected01

have you got all the way to step 6 on the subscription process? if not, please message support for help here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activation Error

StayConnected01 — Wed, 04 Sep 2024 02:34:36 GMT

Thank you.