topic Trying to activate new sim. Having issues.. in Get Support

Trying to activate new sim. Having issues..

CarimaT — Wed, 04 Sep 2024 00:32:16 GMT

Hello.

New user here. Received my sim in the mail. Download the PM app on my phone (Pixel 7) And it prompted to enter SIM # and choose an phone #. I did both (did not put SIM into phone yet as it said not to). During the pending SIM activation process in the app, I got an error message saying it's not been activated and to reach out for help?

Who and how do I reach out to a specialist to assist? Hoping I don't run into any horror stories that I've been reading about during activation...

Thanks for any help guys!

Re: Trying to activate new sim. Having issues..

Chalupa_Batman — Wed, 04 Sep 2024 00:05:23 GMT

ello @CarimaT

Here is how. Question though. At what point did it give you an error? And what was the error?

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to activate new sim. Having issues..

softech — Wed, 04 Sep 2024 01:14:14 GMT

@CarimaT

I can tell you used the app and got all the way till Step 6 and got the error. At this point, only PM support can help to check what was wrong witth the actviation. Should be an easy fix for PM support, you just need to engage them by direct message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there