topic Re: Help!! in Get Support

Help!!

Mama_bear — Tue, 03 Sep 2024 22:23:44 GMT

How do I get back funds from an old number I put money and want to transfer to my main account?

Re: Help!!

Meow — Tue, 03 Sep 2024 22:27:11 GMT

I do not think you can get those money back. PM is pre-paid so once they get money, that's it.
You can always try so go and open a Ticket and plead your case.

Re: Help!!

Mama_bear — Tue, 03 Sep 2024 22:28:00 GMT

Ok thanks

Re: Help!!

eddieO — Tue, 03 Sep 2024 22:28:26 GMT

@Mama_bear you're going to need to contact a CS_agent as they are the only ones that will have access to your account details.

You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Help!!

Mama_bear — Tue, 03 Sep 2024 22:29:23 GMT

Thanks